Jacksonville Health Insurance Made Simple

Privacy Policy

​

Effective Date: August 19, 2026

 

ACA JAX Health Insurance and AM CONCEPCION HEALTHCARE LLC respect your privacy and are committed to handling personal information responsibly.

 

This Privacy Policy explains how information may be collected, used, disclosed, and protected when you visit ACAJAXHealthInsurance.com, submit information through our website, contact our office, or request assistance with health insurance options.

 

ACA JAX Health Insurance is operated by:

 

AM CONCEPCION HEALTHCARE LLC
13111 Atlantic Blvd, Unit 1
Jacksonville, FL 32225
Office: (904) 586-7844
Website: ACAJAXHealthInsurance.com

 

By using this website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.

 

1. Information We May Collect

The information we collect depends on how you use our website and services.

Information You Provide

 

When you request information, check potential eligibility, contact an agent, or request health insurance assistance, we may collect information such as:

​

• Name

• Telephone number

• ZIP code

• Age or age range

• Household size

• Estimated annual household income or income range

• Information about your health insurance needs

• Information you voluntarily provide when communicating with us

 

Our initial website eligibility form is intended to collect only the information reasonably necessary to understand your general health insurance needs and contact you regarding your request.

Information Collected During Marketplace Assistance

If you choose to proceed with health insurance enrollment or Marketplace assistance, additional information may be required through an appropriate enrollment process.

Depending on the circumstances, this may include personally identifiable information necessary to determine eligibility, complete an application, verify identity, or facilitate enrollment.

When required by applicable Marketplace rules, ACA JAX Health Insurance will obtain and document your consent before collecting or using personally identifiable information for Marketplace enrollment assistance.

 

2. Information You Should Not Submit Through General Website Forms

 

Please do not submit highly sensitive information through a general contact form, eligibility form, or ordinary email unless we specifically instruct you to use an appropriate secure process.

​

This includes information such as:

​

• Social Security numbers

• Bank account information

• Credit or debit card numbers

• Copies of government identification

• Detailed medical records

• Account passwords

• Marketplace account credentials

 

If this information becomes necessary for enrollment or another authorized purpose, an ACA JAX agent may direct you to an appropriate process for providing it.

 

3. How We Use Information

 

We may use information you provide to:

​

• Respond to your request for information;

• Contact you regarding health insurance options;

• Provide preliminary information about potential ACA Marketplace options;

• Help determine whether Marketplace financial assistance may be available;

• Compare health insurance options;

• Assist with provider-network questions;

• Assist with Special Enrollment Period questions;

• Schedule or provide assistance from a licensed insurance agent;

• Provide Marketplace application or enrollment assistance when authorized;

• Maintain records required by applicable law or Marketplace requirements;

• Protect consumers, our website, and our business from fraud or misuse;

• Improve our website and customer service; and

• Comply with applicable legal, regulatory, insurance, and Marketplace obligations.

 

We will not use Marketplace consumer information for purposes inconsistent with the authorization provided by the consumer or applicable requirements.

 

4. Preliminary Eligibility Information

Our website may request general information such as: ZIP code, age, household size, and estimated household income.

This information may be used to provide a preliminary indication of potential Marketplace options or savings.

A preliminary website result is not an official determination of eligibility for insurance coverage, a premium tax credit, a Special Enrollment Period, or a $0-premium plan.

When this general information becomes linked to information that identifies you, such as your name or telephone number, it may constitute personally identifiable information and will be handled accordingly.

 

5. Consumer Consent for Marketplace Assistance

ACA JAX Health Insurance follows applicable Health Insurance Marketplace requirements concerning consumer consent.

Before an agent or broker provides certain Marketplace application or enrollment assistance involving your personally identifiable information, we may be required to obtain and document your consent.

Marketplace assistance consent is separate from merely visiting this website.

Submitting general information through the website does not by itself authorize ACA JAX Health Insurance to enroll you in health insurance or make changes to an existing Marketplace application.

 

Where applicable, consent documentation may identify:

​

• The consumer or authorized representative;

• The agent, broker, or agency providing assistance;

• The scope and purpose of the assistance;

• The date consent was provided;

• The duration of the consent; and

• How the consumer may revoke or limit consent.

 

Records may be retained for the period required by applicable Marketplace rules and law.

 

6. Telephone Contact

If you voluntarily provide your telephone number and request assistance, we may use that number to respond to your inquiry and discuss health insurance options, subject to the consent language presented when the number is collected.

Providing your telephone number does not require you to purchase insurance.

ACA JAX Health Insurance does not currently advertise text messaging as a consumer contact option through this website.

 

7. How Information May Be Shared

We do not sell your personal information to unrelated third parties for their independent marketing purposes.

Information may be disclosed when reasonably necessary to provide the health insurance assistance you request or operate our business.

 

Depending on your request and authorization, information may be shared with:

​

• Authorized ACA JAX Health Insurance agents or staff;

• Health insurance carriers;

• The Health Insurance Marketplace or authorized Marketplace systems;

• Authorized enrollment or technology platforms;

• Service providers that support website hosting, forms, communications, security, or business operations;

• Government or regulatory authorities when legally required; and

• Other parties when you direct or authorize us to share information.

 

We expect service providers handling personal information on our behalf to use the information only for appropriate business purposes and subject to applicable privacy and security requirements.

 

8. Health Insurance Carriers and Marketplace Systems

If you proceed with an insurance application or enrollment, information may be transmitted to or processed through third-party systems, including HealthCare.gov, Marketplace systems, health insurance carriers, or authorized enrollment platforms.

Those organizations maintain their own privacy practices, security procedures, and legal obligations.

ACA JAX Health Insurance does not control the privacy policies of independent government agencies, insurance carriers, or other third

parties.

 

9. Cookies and Website Analytics

ACAJAXHealthInsurance.com may use cookies and similar technologies necessary to operate the website, maintain security, understand website performance, and improve the visitor experience.

 

Our website platform and authorized service providers may automatically collect technical information such as:

​

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Approximate geographic information

• Referral source

• Date and time of website activity

 

Where required, visitors may be provided with options for managing non-essential cookies or tracking technologies.

 

10. Advertising and Tracking Technologies

ACA JAX Health Insurance may use website analytics or advertising technologies to understand how visitors find and interact with the website. We do not intentionally provide Social Security numbers, detailed medical information, Marketplace credentials, or similarly sensitive enrollment information to advertising platforms for targeted advertising.

If advertising, analytics, pixels, remarketing, call tracking, or similar technologies are added or changed, this Privacy Policy and the website’s cookie/consent configuration should be updated as appropriate.

 

11. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No website, internet transmission, email system, or electronic storage method can be guaranteed to be completely secure.

For that reason, consumers should not send highly sensitive personal information through ordinary email or general website forms unless specifically directed to an appropriate secure method.

 

12. Data Minimization

ACA JAX Health Insurance seeks to collect only information reasonably necessary for the purpose for which it is requested.

Our initial website qualification process is intentionally designed to avoid requesting information such as Social Security numbers or detailed medical information when that information is not necessary for an initial conversation about Marketplace options.

 

13. Data Retention

We retain personal information for as long as reasonably necessary to:

​

• Provide requested insurance assistance;

• Maintain customer and enrollment records;

• Meet insurance carrier requirements;

• Meet Marketplace documentation requirements;

• Comply with federal or Florida law;

• Resolve disputes;

• Prevent fraud; and

• Enforce applicable agreements.

 

Certain Marketplace consent and enrollment-related records may be subject to specific federal retention requirements.

When information is no longer reasonably required, it may be deleted, destroyed, anonymized, or otherwise handled according to applicable record-retention practices.

 

14. Your Choices and Requests

You may contact ACA JAX Health Insurance to:

​

• Ask what contact information we maintain about you;

• Correct inaccurate contact information;

• Request that we stop contacting you for marketing purposes;

• Withdraw or limit applicable authorization where permitted;

• Ask questions about how your information is being used; or

• Request deletion of information when deletion is permitted by applicable law and record-retention requirements.

 

Some information cannot be immediately deleted when retention is required by law, insurance regulation, Marketplace rules, fraud-prevention obligations, or other legitimate legal requirements.

 

15. Marketplace Consent Withdrawal

Where Marketplace assistance consent applies, consumers may revoke or limit their consent in accordance with applicable Marketplace requirements. Revoking consent may prevent ACA JAX Health Insurance from continuing to access or use certain information necessary to assist with a Marketplace application or enrollment.

Revoking consent does not necessarily require deletion of records that ACA JAX Health Insurance is legally required to retain.

 

16. Children’s Privacy

This website is intended for adults seeking information about health insurance for themselves or their households.

ACA JAX Health Insurance does not knowingly solicit website inquiries directly from children under 13.

Parents, guardians, and other authorized adults may provide information concerning household members when reasonably necessary for health insurance eligibility or enrollment.

​

17. Third-Party Links

ACAJAXHealthInsurance.com may contain links to HealthCare.gov, health insurance carriers, healthcare providers, government agencies, or other third-party websites.

Those websites are governed by their own privacy policies.

ACA JAX Health Insurance is not responsible for the privacy practices, security, or content of independently operated third-party websites.

 

18. Florida and Federal Privacy Requirements

ACA JAX Health Insurance handles consumer information subject to applicable federal and Florida requirements governing insurance, Marketplace participation, privacy, consumer protection, and data security.

Nothing in this Privacy Policy is intended to limit any privacy right a consumer may have under applicable law.

 

19. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our website, technology, business practices, insurance operations, Marketplace requirements, or applicable law.

When material changes are made, the effective date at the top of this page will be updated.

We encourage visitors to periodically review this Privacy Policy.

 

20. Contact Us About Privacy

Questions, concerns, or requests concerning this Privacy Policy or our handling of personal information may be directed to:

 

ACA JAX Health Insurance
AM CONCEPCION HEALTHCARE LLC
13111 Atlantic Blvd, Unit 1
Jacksonville, FL 32225

Office: (904) 586-7844

Website: ACAJAXHealthInsurance.com

 

When contacting us regarding a privacy request, please provide enough information for us to understand and appropriately respond to your request. Do not include a Social Security number or other highly sensitive information in an ordinary email or website message.